Thought Leadership

Digital Transformation can be used to improve customer experience, operational efficiencies, bottom line costs, top line revenues, employee experience and much more. However having run it through from …

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In the current Technology landscape and terminology, talking about bots is always fascinating. There are various kinds of bots that you could use in your business from a chat bot, WhatsApp bot to talk …

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In an age where digital transformation is becoming more and more commonplace, it is essential for businesses to understand the importance of customer experience journey in order to drive their digital …

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I've had a privilege to work with multiple companies leading Business and Digital Transformations. I've done this in Flipkart (one of the pioneer e-commerce start-up in the current age), a traditional …

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Innovation framework can help promote and drive innovation initiatives within organisations. Like any other framework, it can provide a structure which helps guide the development of innovative …

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Process Mining is a perfect combination of Business Process Management, Data Mining and Technology to discover processes, check on conformance, optimise the processes, build simulations and build …

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